Internet Branch

After an incorrect transaction you made with the Internet Branch, you can send your cancellation request via the Write to Us menu or you can contact Destekbank at (0212) 371 55 55 and get help from our Customer Services.

You do not have to pay any fee to use Destekbank Internet Branch.

You can learn the limits and hours of the transactions you can make through our digital channels by clicking on the link.

After logging in to Destekbank Mobile Branch, you can follow the relevant steps and get your new password by clicking the Change Password tab under the Settings field.

You should send us your request to define a special transaction limit for you via the Write to Us menu in the mobile or internet Branch. After your special transaction limits are defined, you can manage these limits yourself under the Internet Branch/Settings menu. If you want to reduce your limits and increase them again, you can apply again via Write to Us.

You can change your digital channels password via Destekbank Internet Branch. For this, you can use the Password Change step under the Settings menu. 

You can see the list of your accounts by clicking on the "My Accounts" menu on the Internet Branch; you can access details about your account, including IBAN information, by clicking on the magnifying glass icon next to these accounts.

If you have forgotten your Internet Branch login password, you can get a new password via the "User / Password Settings" menu on the Mobile Branch login screen. You can log in to Mobile Branch and Internet Branch with the same password. 

You can view and update your personal information from the My Profile tab under the Settings menu in the Internet Branch. Since changing your mobile phone number is a critical transaction, you will need to contact our customer representative by following the on-screen instructions under the Mobile Branch/Settings/Profile menu.

In case electronic banking channels are out of service or you cannot access these channels due to reasons arising from the devices you use while accessing electronic banking channels, you can reach our bank through the channels on the contact page on our website.