Security considerations when using internet banking:
Password:
As Destekbank, we take many measures to ensure that you use digital channels in the safest way possible. You can see what these are below. In addition, you should also be very careful against fraudsters. For this, we kindly ask you to review the section titled "Fraud Methods".
Encryption: Our Bank's internet branch is protected by SSL 256 bit encryption system. With this security application, a secure connection is provided between your computer and our bank's systems.
Virtual Keyboard: A virtual keyboard is available for accessing our Bank's digital channels. We recommend that you use a virtual keyboard when entering information to protect yourself from malware such as keyloggers (applications that record your keyboard movements) or screenloggers (applications that record your screen movements).
Successful and Unsuccessful Login Records: You can see the last 10 records of successful and unsuccessful logins to Destekbank digital channels. In this way, you can track whether there is any login or login attempt to your accounts without your knowledge.
SMS Confirmation / Push Notification: After logging into our Bank's digital channels with two-factor authentication, pre-transaction confirmation notifications are sent as an additional security step, especially in transactions such as money transfers.
Automatic Notification About Transfers: You can manage your notification settings on our Bank's internet or mobile banking channels. These settings allow you to be automatically notified about transactions over the amount you specify in money transfer transactions.
Monitoring Purposes Only for Corporate Banking Customers: Our corporate banking customers can make use of our digital channel applications to monitor their accounts at the bank by specifying a user with monitoring authorization only.
Automatic Session Termination: When you log in to digital banking channels, you should never leave your screen alone. In such a case, others may make transfers to third parties or access your information from your open screen. When you do not make a transaction for a certain period of time while your session is open, your session is automatically terminated by the system.
Reporting of Fraud Attempts/Lost and Stolen: If you have been subjected to a fraud attempt or if your phone, password, ID has been lost or stolen, please call our Transaction Center at 0212 371 55 99 as soon as possible to close your digital channel access.
It is important that you take precautions against digital fraud methods and practices when using our corporate internet bank, which is offered to you to perform your banking transactions quickly and easily. First of all, you can read our information texts against fraud and take precautions with some simple steps in case you are faced with any fraud attempt.
How Do Scammers Try to Reach You?
Scammers may contact you over the phone, mislead you on social media platforms, manipulate you via email and text messages, or use more sophisticated tactics to impersonate your online and mobile banking services to obtain your information.
Phone Scammers
There may be fraudsters posing as lawyers, police officers, soldiers, prosecutors, bankers, etc., or pretending to be a friend or a company you do business with (malicious people pretending to be your friends or business partners whose accounts have been compromised, etc.). The purpose of these people is to carry out fraudulent activities by obtaining your electronic banking passwords, credentials or access information.
Scammers will try the following attempts to trick you into believing them;
Precautions Against Phone Scammers
Social Media Scammers
Social media scammers try to reach you through various social networks such as Facebook, YouTube, Twitter, WhatsApp, Messenger. They create fake accounts in the name of your relatives, friends or you and ask for money through different scenarios by taking advantage of your proximity status.They may create fake campaigns, fake social media posts and advertising links using the title and logo of our Bank.These scenarios usually include emergency messages such as accidents, hospital and education expenses and similar emergency messages.
Precautions Against Social Media Scammers
E-Mail, SMS and Social Media Scammers
It is a type of fraud that captures security-critical information by creating an environment of trust through e-mail, SMS or social media and then redirecting to a fake website after clicking on the shared link. Frauds carried out in this way are also commonly known as Phishing.
- "Your Internet Banking has expired."
- "You can log in to our Bank's mobile banking application here."
- "Suspicious transactions have been detected from your credit card/account."
- "Log in, win a car"
- "Money has entered your account, click to log in",
- They use phrases like "Your account has been blocked, click here to remove it".
Precautions Against E-Mail, SMS and Social Media Scammers
Fraudsters use the bank name with minor changes in the fake accounts they open or in the links they send via e-mail and SMS. Do not forget to check the shared links for missing letters, extra letters or errors.
Our Bank does not request information updates via e-mail or SMS, nor does it share a link to the internet branch login page.
Never click on the links in the messages received via e-mail and SMS.
When you log in to the Internet Branch, check the name field in the security certificate and check whether the security certificate really belongs to Destek Yatırım Bankası A.Ş.
Internet and Mobile Device Fraudsters
Viruses, malware, trojans, etc. aim to capture your personal and financial information (internet banking password, mobile confirmation code transmitted via SMS, etc.) by infecting your computer or mobile phone.
In order to install these malware on your device, they may send e-mails, SMS messages, or even WhatsApp messages that appear to be sent from banks, public and private institutions and contain files (with extensions vbs, .bat, .exe, .scr, .jar, .xls, .doc, .js) and links.
Precautions Against Internet and Mobile Device Fraudsters
Use licensed operating system, software and antivirus programs and keep them up-to-date.
If you have any suspicions about fraud, you can call our hotline at 0212 371 55 99 and provide information.
You may also benefit from the "Fraud Methods and Protection" guide of the Banks Association of Turkey, available at the link below.