Security in Digital Channels
DestekBank Digital Channels Security Measures
As DestekBank, we take many measures to ensure that you use digital channels in the safest way possible. You can see what these are below. In addition, you should also be very careful against fraudsters. For this, we kindly ask you to review the section titled "Fraud Methods".
Encryption
Our Bank's internet branch is protected by SSL 256 bit encryption system. With this security application, a secure connection is provided between your computer and our bank's systems.
Virtual Keyboard
A virtual keyboard is available for accessing our Bank's digital channels. We recommend that you use a virtual keyboard when entering information to protect yourself from malware such as keyloggers (applications that record your keyboard movements) or screenloggers (applications that record your screen movements).
Successful and Unsuccessful Login Records
You can see the last 10 records of successful and unsuccessful logins to DestekBank digital channels. In this way, you can track whether there is any login or login attempt to your accounts without your knowledge.
SMS Confirmation / Push Notification
After logging into our Bank's digital channels with two-factor authentication, pre-transaction confirmation notifications are sent as an additional security step, especially in transactions such as money transfers.
Automatic Notification About Transfers
You can manage your notification settings on our Bank's internet or mobile banking channels. These settings allow you to be automatically notified about transactions over the amount you specify in money transfer transactions.
Monitoring Purposes Only for Corporate Banking Customers
Our corporate banking customers can make use of our digital channel applications to monitor their accounts at the bank by specifying a user with monitoring authorization only.
Automatic Session Termination
When you log in to digital banking channels, you should never leave your screen alone. In such a case, others may make transfers to third parties or access your information from your open screen. When you do not make a transaction for a certain period of time while your session is open, your session is automatically terminated by the system.
Reporting of Fraud Attempts/Lost and Stolen
If you have been subjected to a fraud attempt or if your phone, password, ID has been lost or stolen, please call our Transaction Center at 0212 371 55 99 as soon as possible to close your digital channel access.
FRAUD METHODS
It is important that you take precautions against digital fraud methods and practices when using our corporate internet bank, which is offered to you to perform your banking transactions quickly and easily. First of all, you can read our information texts against fraud and take precautions with some simple steps in case you are faced with any fraud attempt.
How Do Scammers Try to Reach You?
Scammers may contact you over the phone, mislead you on social media platforms, manipulate you via email and text messages, or use more sophisticated tactics to impersonate your online and mobile banking services to obtain your information.
Scammers will try the following attempts to trick you into believing them;
- To gain your trust, they may give you external information or examples of your transactions.
- They keep you on the phone for a long time to distract you.
- They isolate you from possible prevention attempts by those around you by stating that you need to move to an environment where no one can hear you or your confidentiality will be revealed.
- They may contact you about a problem with your bank accounts or a refund.
- They tell you that they have discovered that you are associated with a criminal organization or that your bank account has been used by a criminal organization. They may ask you to transfer money, type in your card password and internet banking password, or tell them the mobile confirmation code sent via SMS for reasons such as securing your accounts, deleting your name, or fixing the problem.
- They may ask you to confirm your payment or bank account details in order to win a promotion or get a refund.
- They are in a hurry to persuade and offer unmissable deals, they may say that the offer is only valid for you.
DestekBank Digital Channels Security Measures
As DestekBank, we take many measures to ensure that you use digital channels in the safest way possible. You can see what these are below. In addition, you should also be very careful against fraudsters. For this, we kindly ask you to review the section titled "Fraud Methods".
Precautions Against Phone Scammers
- In calls made by our Bank, information such as internet/mobile banking password, mobile confirmation code transmitted via SMS, credit card password, identity details are never requested.
- Public officials and bank employees cannot ask for your personal or financial information or request you to transfer money.
- If you encounter such a situation, do not give any information to the caller and hang up the phone.
- Be careful never to use answers such as "Yes" and "OK", which can be used as voice confirmation, to the other party who asks you to confirm by saying your name, address, etc.
- Never call back the number that called you.
- In this and similar situations, we kindly ask you not to respond to people who ask you to share your information.
- Never share passwords with people who call you and ask you to tell them the password, stating that the password came to you by mistake.